Review Our Booking & Service Policies

 

At Royal Hair Ottawa, we are committed to providing every client with exceptional service and a seamless experience. To ensure clarity and fairness, we kindly request that all clients review and acknowledge the following policies before securing an appointment.

 

 Deposit Policy

 

To confirm and secure your reservation, a non-refundable deposit is required for all services. This deposit will be credited toward the total cost of your service and deducted from your final balance.

• Services $100 and Over: A deposit of $50 is required.

• Services Under $100: A deposit of $20 is required.

 

Deposit Submission

 

Your deposit must be received within two (2) hours of booking to finalize your reservation.

Failure to submit the required deposit within the two-hour window will result in the automatic cancellation of the appointment slot. Deposits can be submitted via email to royalhairottawa@gmail.com or through our secure website payment portal.

 

 Cancellation & Rescheduling Policy

 

We strictly adhere to the following guidelines regarding changes and cancellations:

• Rescheduling: To successfully reschedule your appointment and retain the credit from your deposit, you must provide a minimum of 24 hours' notice prior to your scheduled time.

• Cancellations/Missed Appointments: Confirmed appointments that are cancelled or missed (no-show) are not eligible for a refund on the deposit paid.

• Late Arrivals: Punctuality is essential to maintain our schedule.

  • A 15$ late fee will be applied if you arrive 15 minutes past your scheduled appointment time.

  • Arrivals exceeding 30 minutes past the scheduled time will be considered a no-show, the appointment will be cancelled, and a new appointment must be booked online with a new deposit.